Many bike store owners need to learn how to manage their staff more effectively. Bike shops have to be service oriented to survive-otherwise you might as well by everything online, and cut out the middle man. Many shops out there just aren't getting the message. Most of the local bike shop employees around here display the same poor business attitude, so I don't shop there, period. A couple of shops have been consistantly helpful. They get my business, repeatedly, even if their location is inconvenient.