the main reason I used that shop (which I already wasn't really big on before this whole ordeal) was that when I bought the bike, I had to take it back on the tram, and the tires were rotting off the rim, so I had to walk it to a bike shop somewhere, this happened to be the closest one to any station.
so when they didn't tell me about the dropouts being bent, I had to go back so they could fix the wheel (which they did, for free) and so it was there already, and I couldn't ride it until the dropouts were fixed. While I was cleaning, I noticed the headset needed some work, so I got that worked out at the same time. The other parts I needed (cables and such) I got from another shop when it was ridable.
I definitely won't be using that shop again. In the future, I'll take the extra mile hike to the next bike shop. I'm in Atlanta, so there are plenty. I just didn't realize how frustrating it would be at the time. . . . you live and you learn I guess.