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Bikes: Masi, Giant TCR, Eisentraut (retired), Jamis Aurora Elite, Zullo, Cannondale, 84 & 93 Stumpjumpers, Waterford, Tern D8, Bianchi, Gunner Roadie, Serotta, Serotta Duette, was gifted a Diamond Back
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All new bike sales from a local bike shop (LBS) normally have a year of free service included. This is for adjustments and retensioning the spokes. Take it back to the dealer for the adjustment, that should fix the problems. It is suggested that you watch what they are doing to your bike so you can adjust the derailleurs yourself.