Old 12-16-10, 12:47 PM
  #18  
MNRon
29er Rider
 
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Join Date: Oct 2009
Location: Central Minnesota
Posts: 169

Bikes: Gary Fisher ARC Pro, Cannondale Caffein 29er Lefty hardtail, building a Kona Major One, Custom steel frame from early 80's with Campy Nuovo Record

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Many (MANY) years ago I had a fork bend on my Trek mountain bike. We're talking one of the early models, early 80s timeframe. Anyway, we contacted Trek and they wanted us to send in the frame and fork to verify. About 4 days later we had a new frame and fork at the dealer to put everything back together. (They didn't have the same color frames as it was a new model year, and the fork wouldn't have matched the frame so they sent us both new.) I was impressed, and that's why Trek grew to be big... they took care of their customers. Now, after the GF fiasco and how they treated their GF dealers (who weren't Trek dealers) and other issues, I wouldn't buy a Trek, or any Trek brand again.

Good luck, and push them to get a frame and fork for you as if memory serves that's what they promise you on the life-time frame warranty.
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