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Join Date: Apr 2005
Location: Minneapolis, MN, USA
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Bikes: 1990 Burley Bossa Nova, 1992 Paramount PDG-70, 1993 Specialized Stumpjumper, 2005 Jamis Dakar XC Pro, 2007 Rivendell Bleriot
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Seems like you need to be a little more assertive with Kona. They are probably trying to resolve the issue in the cheapest way, for them, and hoping you'll just go along with it.