Originally Posted by
Buggington
This sucks. Do you reckon a replacement might be on the cards? I haven't had any dealings with bike companies before, but I've dealt with HP who refuse flatly to do anything. Hmmm...
Back in the early 80s I was Trek's warranty inspector. My philosophy at the time -- and nobody higher up ever objected to it -- was "when in doubt, just replace the frame." It's not that big a loss for the company; certainly a lot less cost than the bad P.R. from a ticked-off customer!