OldsCOOL, here's a vendor in NY that sells that particular model
http://www.nycewheels.com/sanyo-enel...tric-bike.html Their customer service information is at
http://www.nycewheels.com/help.html
Here's a vendor in Michigan that may be able to help you as well
http://www.ampbros.com/ though I don't see any reference to the Eneloop model on their website.
One thing though make sure you don't try a more powerful e-bike such as a 48v 1000w setup. You'll never want to go back to road bikes or anything else for that matter.
Good luck.