Our spoke didn't pull out. It broke at the neck (by the hub). When looking at it, I noticed that the next spoke over, instead of being laced over and under the spokes it crossed (like it should have), just made a straight shot. I think the one that broke had been incorrectly installed in the same way. Interestingly, the wheel had stayed quite true in spite of the incorrect lacing. Other than this broken spoke, the performance of the wheels has been great. We have crossed a lot of railroad tracks and cattleguards and hit some memorable potholes, all without problem.