Based on the location information given it'll probably be Incycle Pasadena. If it is, I'd attribute this story to laziness rather than malice on their part. Altho they are friendly, the guys there seem a bit too chilled out sometimes. The San Dimas store is the Incycle location I tend to go to now, even though I pass both every time I go to work.
I think the op should name the shop because I was thinking about the other shop instead of Incycle.