I think the bike shops need to step it up a bit. Went to a few different bike shops a few years ago to look at new bikes and they told me all about the suspension but not how to adjust it. Went with the one shop that took the time to show me and even helped me set it up on the spot for light off road. Never really needed to use it in all the years that I had it but I really think its up to the people at the bike shop to tell people how to use it other then trying to get people to buy it because it has suspension