Email Brant at On-One, explain what is happening and he will probably offer some additional advice. He is very responsive and definitely customer service oriented. He's probably the "old geezer" you referred to.
Originally posted by dan the gimp
if i used it just for what it is intended for then i would run it singlespeed, but as i have to travel 5 miles a day to work (well not everyday) i need gears.
Five miles? Come on now Dan, multiple gears certainly aren't necessary for a five mile ride. It's certainly possible to do a
few more than five miles on a one speed.