Originally Posted by
Pinigis
I cannot explain the minor corrosion, and we could not find other examples in our inventory. We did refund the full cost of the bikes and even went above and beyond and paid the return shipping.
Our Crane 7 represents many improvements in components and we will continue to make improvements thanks to customer feedback.
Thanks for the feedback from everyone, it helps to solidify our future.
What about the original shipping fee, Mr Pinigis? Why should Kyte have to lose money on this deal? He trusted in you to deliver him two new bicycles and you failed miserably in this regard. If you continue to treat your customers in such a shabby fashion, I hardly think your future is as solid as you might imagine.
By sending the man the $62.00 that he has lost, you would show that you have your customers' best interests at heart, and potential buyers who are reading this thread would feel safe about dealing with you.
Please reconsider your actions.