Originally Posted by
FBinNY
We don't even know that it's corporate policy. Nor do we know if this is a corporate store or a franchise, which is why I suggested starting with a visit during the daytime to speak to the manager on site and discuss the problem.
Talking to the manager at most fast foods will not garner much in the way of policy changes, since employees are usually following management rules in the first place, especially noted in the level of behavior shown in the video by the employees.
One of the reasons for banning cyclists from using drive thrus is due to insurance company policies, in that cyclists might be injured by a motorist using the drive thru as well. One can talk the to the business manager or go straight to the corporate level, but more likely it may have to come down to having one's state enacting legislation to make drive thrus services be available for cyclists when the main business lobby is closed for the evening, such as Maine did in 2008.