Originally Posted by
tetonrider
well, they wouldn't be able to give you a replacement (because your team would have had to order more--castelli custom is not going to stock any), so i suspect the would have offered you some sort of refund or credit in other merchandise (retail shorts, base layers, etc.).
Last year, a couple women on my wife's team were unhappy with the quality of their bibs. In one case, the pair tore the first time the person put it on. My wife called to complain, and they sent them three replacement pairs. I was really surprised they did that because usually they had a 10-order minimum.