I've 'said' this before and I'll 'say' this again, if you have a time-sensitive question or concern that you need addressed by one of the small bicycle businesses like Co-Motion, pick up the phone and call them. Santana is adamant about this too, as are most of the other small builders. Email is not something they center their lives or businesses around.... for better or worse.
Companies like Reynolds, Trek, Cannondale, and other firms have employees on staff to route and read Emails, Co-Motion's employees all have dirt under their fingernails and spend all day multi-tasking...
Just something to consider...