Originally Posted by 12XU

Just for fun, my boss at the shop contacted Windsor about their warranty policy, they referred us back to, you guessed it, BIKES DIRECT.COM, their official retailer. Now, you might say that not all companies that sell online do it exclusively, but when people wish to equate the quality and service of these bargain basement brands with those that sell exclusively via brick-and-mortar, there's some serious slippage going down on the bike slope.