I was warned to watch them as we changed busses and sure enough, they put my bike on the wrong bus. I had to argue with them for a couple minutes until they put it on the right bus. When I got to my destination and asked the driver to unload my bike, she swore there was no bike on the bus. I had to argue with her to get her to open the cargo door and look. I thought she was going to call the cops on me. When she finally opened it and couldn't see the bike box, she got even madder. I dug it out and she didn't say anything.