I once had a transfer in Chicago to a NYC-Chicago express line. When they unloaded my bike, they drug it off to a baggage room and I could see it there in the room. I went up to the person and asked if there was a claim ticket so I can get my bike when I make the transfer, they said that there was no bike back there (even though it was in plain view). To make a long story short, it required yelling before they let me back and I showed them my information inside the handlebar of the bike matched my drivers license. Based on the behaviour of one of the men behind the counter, I sincerely believe the intent was to steal my bike