Hi Dave,
I'm sorry you had a bad experience with Nashbar. I've ordered from them dozens of times over the years and had nothing but good luck. The few times I've returned something, it was simple and quick.
Regarding the shipping, I'm rather surprised that you were surprised. Have you not much used the United States Postal Service? Taking a week or more to deliver a package across the country is certainly not out of the bounds of usual behavior--at least the times I've used them.
Paul