Originally Posted by Serendipper
Yes. I have had this experience. That's where I'm coming from. I was just like you...then I saw the other guy's perspective.
LBS's that have been open for 20+ years aren't going to change overnight. Don't expect them to.
It's been said, but striking up a relationship first, then bringing up the project works wonders. Especially if there's beer and/or lunch involved. Give and ye shall recieve...
I guess I've learned a lesson here: the way they treated me is a direct result based on the balance between time and profit potential. I will just go ahead and order a crank puller from nashbar. seems that's all I need at this moment. let the LBS do their big projects.