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  1. #1
    Senior Member ronbridal's Avatar
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    Cycling Peaks Help

    I just bought the newest edition of CP and am having difficulty downloading the data from the PowerTap. I have narowed the Com Port down to Com3. But, after I click download it comes up with an error message that says "An error occurred during the download. Timeout waiting for response." From there I can only close the message. I am having a hell of a time with this. I tried all the other Com ports and when I click download on them it says "Unable to open COM2. The system cannot find the file specified." Any help would be appreciated. Thanks.

  2. #2
    Carpe Diem bdcheung's Avatar
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    The COM port should say "COMXX (USB SERIAL)". Also, make sure your powertap is on and in HOST mode.
    "When you are chewing the bars at the business end of a 90 mile road race you really dont care what gear you have hanging from your bike so long as it works."
    ΛΧΑ ΔΞ179 - 15% off your first Hammer Nutrition order!

  3. #3
    Senior Member Snicklefritz's Avatar
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    Soemtimes I have to reboot my computer when I get this message.

  4. #4
    Senior Member ronbridal's Avatar
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    Quote Originally Posted by bdcheung
    The COM port should say "COMXX (USB SERIAL)". Also, make sure your powertap is on and in HOST mode.
    Mine are just numbered COM1 to COM18. Nothing besides that.

  5. #5
    Carpe Diem bdcheung's Avatar
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    Have you installed the drivers for the Powertap USB cradle?
    "When you are chewing the bars at the business end of a 90 mile road race you really dont care what gear you have hanging from your bike so long as it works."
    ΛΧΑ ΔΞ179 - 15% off your first Hammer Nutrition order!

  6. #6
    Senior Member ronbridal's Avatar
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    Quote Originally Posted by bdcheung
    Have you installed the drivers for the Powertap USB cradle?
    I thought I had. My computer ignorance is beginning to show, huh? How do I install the driver for the cradle? Thanks

  7. #7
    Senior Member ronbridal's Avatar
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    Got it! Expect many more questions over the next few weeks! Thanks!

  8. #8
    Carpe Diem bdcheung's Avatar
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    Go to the CycleOps website, Software section. Click on the "Download" link for PowerAgent. It will ask you to register if you haven't before - do so. In the Download section, click the tab for "USB Drivers"
    "When you are chewing the bars at the business end of a 90 mile road race you really dont care what gear you have hanging from your bike so long as it works."
    ΛΧΑ ΔΞ179 - 15% off your first Hammer Nutrition order!

  9. #9
    Senior Member Snicklefritz's Avatar
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    If you don't see the USB/COMwhatever at first then unplug the USB thingy and plug it back in. Sometimes I have to do that to get it to show up. And yeah make sure the thing is in host mode. If I try to download it when it is off but I don't realize it - then I get that error message. The next thing I have to do is restart the program and sometimes the computer. It can be annoying. Once you get the program to work, you will not get any sleep for at least a week

  10. #10
    Senior Member ronbridal's Avatar
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    Quote Originally Posted by Snicklefritz
    If you don't see the USB/COMwhatever at first then unplug the USB thingy and plug it back in. Sometimes I have to do that to get it to show up. And yeah make sure the thing is in host mode. If I try to download it when it is off but I don't realize it - then I get that error message. The next thing I have to do is restart the program and sometimes the computer. It can be annoying. Once you get the program to work, you will not get any sleep for at least a week
    You're right about the sleep. I definitely should have went to bed a earlier last night ut once I got it to download I was just so intrigued with the program. I can't wait to ride later so I can look over more numbers.

  11. #11
    pan y agua merlinextraligh's Avatar
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    For some unknown reason, I'll get the same error message, from time to time. The number of the port appears to mysteriously change, and I've then got to figure out which port its on. (And I'm not changing where the cradle's plugged in.)

    I've found over time that if you make sure the unit is in the cradle and reading HOSE befor you open Cycling Peaks, it avoids the problem of the program not interfacing with the PT unit.

  12. #12
    Oh The Huge Manatee Lithuania's Avatar
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    i can not get this to work its driving me crazy. I keep getting the same error "An error occurred during the download. Timeout waiting for response."

    Ive downloaded the drivers and even used different USB ports but I get the same thing each time. This is frustrating.

    it says "host" too.
    Last edited by Lithuania; 03-13-07 at 04:06 PM.

  13. #13
    Long-time Curmudgeon DrPete's Avatar
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    Quote Originally Posted by riskus
    i can not get this to work its driving me crazy. I keep getting the same error "An error occurred during the download. Timeout waiting for response."

    Ive downloaded the drivers and even used different USB ports but I get the same thing each time. This is frustrating.

    it says "host" too.
    Make sure the PT is seated all the way in the cradle. I had to push pretty hard the first couple times to get it seated...
    "Unless he was racing there was no way he could match my speed."

  14. #14
    Oh The Huge Manatee Lithuania's Avatar
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    ok now its stuck on "host" i removed it from the cradle and it still says it. pushing the buttons does nothing.

  15. #15
    Long-time Curmudgeon DrPete's Avatar
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    Push and hold both buttons until the setup stuff comes up, then exit setup, maybe?
    "Unless he was racing there was no way he could match my speed."

  16. #16
    Oh The Huge Manatee Lithuania's Avatar
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    i just needed to pop the battery out and it worked. at first i thought i lost my ride data but i didnt. now i have to figure out how to read all this junk.

  17. #17
    Oh The Huge Manatee Lithuania's Avatar
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    so is there a way to view averages and what not for just a segment of a ride? I went on a 3+ hour ride with only the middle hour or so having any intensity and I would like to see the averages of that period. The two hours of easy riding really bring the numbers down.

    this is the section i want to see


  18. #18
    Long-time Curmudgeon DrPete's Avatar
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    yup, just click and drag on the graph to select what you want to see. The stats in the bottom left will show for that selection.
    "Unless he was racing there was no way he could match my speed."

  19. #19
    Aut Vincere Aut Mori Snuffleupagus's Avatar
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    Just click and drag over the graphic portion of the data you want to see.

    You should also enlarge the "ranges" window. It will show you your best power, hr, cadence etc numbers at intervals for 1 second through 60 minutes.

  20. #20
    pan y agua merlinextraligh's Avatar
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    Use the curser to highlight a section and it will give you data just from the highlighted section.
    Last edited by merlinextraligh; 03-14-07 at 02:03 PM.

  21. #21
    Oh The Huge Manatee Lithuania's Avatar
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    thanks guys

  22. #22
    Senior Member zimbo's Avatar
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    Select a range. It will appear in the Ranges window at the left. Then right-click on the selection in the Ranges window to rename it and permanently save it as part of the ride file.

  23. #23
    Oh The Huge Manatee Lithuania's Avatar
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    ahhh so thats how pete had his trade zone thing labeled as "Race". Awesome. Thanks Steve.

  24. #24
    Oh The Huge Manatee Lithuania's Avatar
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    ok i have another question. after todays ride when i downloaded the data it combined yesterday and todays ride. Can I fix this? How do I prevent it from happening in the future?

    The actual powertap only shows my data for todays ride.

  25. #25
    pan y agua merlinextraligh's Avatar
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    Quote Originally Posted by zimbo
    Select a range. It will appear in the Ranges window at the left. Then right-click on the selection in the Ranges window to rename it and permanently save it as part of the ride file.

    Cool. Live and learn.

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