I recently hired a coach to help me prepare for an endurance event. I paid for a full coaching plan, which includes some rides with the coach, unlimited phone/text/email contact, and a monthly training plan; this is not an inexpensive plan. I've had really excellent results thus far, way better than I expected, but today I found out from coach that he only reviews my data once a week. I discovered this because I had a crash on Saturday with the major impact to my chest and then had some aberrant HR values on Sunday's ride (30 min of sustained HR >200 bpm, my max HR is 185, if these numbers were not in error, they could represent a heart arrythmia which would typically happen in the time frame of 24-48 hrs post crash).
The coach did not pick up on these numbers, so today I basically asked him WTF? His response was that he reviews that data once a week. I was a little shocked by this, I assumed he reviewed the data as I sent it to him, ie after each ride. What is a reasonable expectation for me to have in regards to how frequently a coach looks at my ride data?
The answer to this question really doesn't matter for me as far as this particular coach goes. I could definitely pay less money if I'm willing to have a coach who only looks at data once a week and that's what I'll probably do. But I just want to be realistic when I hire the next guy and I'm not sure what the norm is.