My sister just got a pair of tights from Lou and now wears them for everything except biking. She says they're warmer and more comfortable than normal heavy pants.
I received a postcard from Lou yesterday. No one has sent me a postcard in many years. That is personalized attention that can't be beat in todays market of mass emails and text messages. Lou's definitely on my Christmas card list!
Portis--your right about the feeling of being treated better than most. From my conversations with him, I get the impression he would rather lose money than upset a customer. His billing system shows a tremendous amount of trust and faith on his part.
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'94 Schwinn Moab 3
'03 Giant OCR Touring
'06 Surly LHT
'01 Giant Yukon
I choose the way to go, but the road won't set me free