I know this is an old thread but I need to vent! Performance shipping sucks!!!! I ordered an ultegra group on 2/9/04 and here it is 2/18/04 and it is still not here yet. When I called them they said it shipped out 2/9 and said it shipped usps. They also said they do not have a tracking info on usps packages which I think is b.s. You would think for the money I am spending with them they would give me a better answer than "it usually takes around 10 days to get your order and have a great day" Anyone have any advice on who to contact to get info on my order or spped up the process. Thanks