Originally Posted by maunakea
makeinu, NB is supposed to call the customer with any significant change in shipping. Each time they have done this, I write an email to
custserv@nashbar.com, describe the problem, paste in the original email confirmation showing shipping charge, recite the shipping charge in the packing list, and request a refund, and each time I have received a refund, most recently for $44.80.
Not only NB, but Amazon and most big online merchants, will surcharge shipping if it exceeds a threshold over "quoted amount".
Don't bother calling NB customer service, you will just get the party line. Email is the only thing that works.
I'll try that, but first I'm going to call my credit card company and simply tell them that I did not authorize a charge for that amount. I've heard that other people have had problems with Nashbar doing the free shipping bait and switch, so hopefully they'll get a little heat from their credit card processor.