The RBM salesmen are iffy. Once in a long while I'll get one of the older guys to help me out if I'm really interested in getting real advice. The younger guys are too involved with their egos (seems to me). The service guys at RBM are all very good and they care about their work. I have plenty of good words for them. LBS (non-chain) stores have the best sales guys, but the service can be iffy depending on the shop itself.