Originally Posted by jur
How can it be dish, assuming the axles are up against the front of the track ends?
I can't imagine how this problem can arise - there is nothing that can move wrt the chainstay. Perhaps something is bent...? Better check this carefully.
Jur,
You are correct. I answered quickly without thinking. In any event, it sounds like some simple spacers (ie. washers) might help him out. Will the aluminum frame allow enough flex to add a spacer? I would contact Xootr and see before doing it, just to cover your bases as far as warranty is concerned.
Juan