Performance Bike -- driving me crazy!
Anyone else regular online Performance Bike customers? I have used them for bike gear (clothing, tools, etc) for a few years and have generally been happy, but my recent experiences have been incredibly frustrating.
I made 3 orders in about the last month, and they messed up all three. In the first, they overcharged me. In the second, they left out 3 items. In the third, they overcharged me again and they additionally gave me too little of a credit back when they tried to fix it despite the fact that I told them exactly how much they owed me. I'm fed up of communicating with their customer service, and it doesn't help that in all the back and forth about these problems, I have received not one apology from them for their mistakes.
Anyone else had recent problems with Performance? Maybe I'm just having bad luck with them recently? What other online bike supply places do folks use (I'm in the US)?
- Liz