You can order via the web and have delivered to the local Performance shop with no freight. Sales tax, well we are stuck.
I am going to introduce you guys to my "Whining to Win" program.
If it isn't right, which Michaelas6's issue isn't, then you need to constructively whine to make it a win-win solution.
If I was Michaelas6, I would go to the store and get the Store Manager on the phone with Customer Service and I believe you will end up with a happy ending.
I got my issue resolved with Performance and have no problem of going to the top of a company with a letter, fax, email and phone call. I recently had a problem with a cell phone and sent a fax to the President of the "Cell Phone Insurance" company and immediately received a response and apology and a Trio 755 in exchange for my old Trio 650.
I won and they won
__________________
F Thomas
"Life is like riding a bicycle. To keep your balance, you must keep moving."
Albert Einstein (1879-1955)