I had a similar problem with them taking forever to put stuff in boxes in mid-august. BUT, i just ordered an giro atmos (and some other stuff) on monday night and got it yesterday. To top it off, I got the team performance discount when i ordered the atmos (an extra 30 bucks off, on top of the 20% coupon) just by dropping them an e-mail (i joined team perf. at the same time i ordered the helmet). All told, this week i got an atmos for myself and a pneumo for my sister all for what it would have cost me to buy them at the LBS including shipping. Their deals are just too good, its worth the occasional hassle.