Originally Posted by
SaiKaiTai
What did they say? It's not so much what they said as how they handled the call. I'm interested in a bike I rode there on Sunday and I had some questions. After grudgingly admitting that I could ask her, the young woman on the phone -who reeked of attitude when I saw her in the store- was obviously being asked things she couldn't answer and was not terribly interested in answering the questions in her scope. After I asked her about coming back to take another test drive, she was getting pretty indignant. She was really being a b*tch about it in a quiet sort of way.
She sounds like the French waiter of LBS staff, except for the efficiency part.
Have you thought about talking to the owner or manager about your experience? Worst case, nothing changes and you spend your money elsewhere. Best case, that woman gets her attitude adjusted or moves on, and you've improved that LBS for everybody.