Originally Posted by mconlonx

Maybe I'm really wrong-headed, and not up to speed on what to expect from Bike Friday, specifically. And very glad to see that you got things worked out.

But.

You contact a company you have not spent a dime with in respect to the bike in question and expect them to step-n-fetchit with free research and information? If it's something they have at their fingertips and can supply without great difficulty, great, but maybe asking for more is being a bit overbearing or expecting a bit much? I don't know of many companies that would go out of their way to provide such service for free--doesn't Waterford charge for a provenance report?

I'm super happy that BF is willing to go out of their way to do this service for you--good on them!--but dang, I think sometimes people expect a bit much...