Funny you mention . . .
I ordered a vest from them a while back. Like you said I received the order confirmation immediately and then it said they'd send a follow up email when they shipped it. I was out of town for a bit and didn't really think about it until about a week later when I thought "hey, I should have gotten that vest by now." I checked my inbox and had no shipping notification from them so I emailed them asking if it shipped yet. I did not get a reply, but instead about an hour later I got the shipping notice. On a positive note, they shipped it really fricken fast, but I still wonder if they would have even sent it if I hadn't written them.