oops. I wanted to get this posted and put it out too soon - "web address" is italicized in the version I saw and it's still a draft. When I get it I will update.
"I gave up on Caltrain last summer because the conductors were angry at the cyclists and the trains were crowded" is exactly the story we need and why I posted here. SFBC is planning on passing out flyers at Caltrain, I pointed out that people who gave up on Caltrain won't get those flyers, and I don't think it's a big leap to say that people who gave up on Caltrain because of the bumping issue are the easiest customers for Caltrain to get now - much easier than trying to get someone who has never taken the train (and perhaps does not know it exists) to take it.