Originally Posted by
Little Darwin
In person, would have been the perfect time to say, "None are assembled right now, do you have 20 minutes? If so, what color/size are you interested in?"
True.
I remember a guy who absolutely needed his suit pressed by Friday at 5:00. The dry cleaner said, "no problem."
However, when the customer showed up, the suit wasn't ready. The store owner said, "I'm terribly sorry. We made a mistake, but if you can wait 10 minutes, we will correct it immediately." The story not only had a happy ending, but by acknowledging and fixing the mistake at once, the shop turned a very unhappy person into a customer for life.