I'm really sorry to hear that you had a bad experience at Edge. They have been my go-to bike shop since 2004 and I have nothing but the highest opinion of them. The staff would be very disappointed to know that they came across as arrogant. That is not the shop that they want to run.
I will say this, they have a lot of regulars and people like...well...me, often inadvertently tie up the staff while others are waiting and getting impatient.
If you would like to pass along why you feel that way, I will be more than happy to communicate it to them. Just to be clear, I have no affiliation with Edge except for the fact that I am a loyal customer and I want to see them succeed.
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Fredo, you're my older brother and I love you...but don't ever take sides, with anyone, against the family again...ever.