Originally Posted by
Mr. Beanz
Geeze, I can't believe that! I had plenty of faith in Trek but some of the issues I've read lately on the forums are undesireable. Yeah, ditch that LBS and hang with R&R! Glad they are helping you out. They're smart and know how to keep you happy and returning to the shop. Someone like you who drops good cash for a bike should be treated very well!
...I'm shocked Trek would let a customer like you go!
I know! I was happy with Trek when they said they'd look into it... but they pretty much blamed the problem on me and said "it's not a manufacturer defect, so we cannot cover it under warranty". Something so petty over a $60 hanger dropout on a $3k+ bike... makes you think what their priorities are.
I am definitely staying with RnR... I just picked up the Tricross from them a yesterday, they will have it built and fitted for me by Friday. They will also get me hooked up with a good deal on a Specialized Tarmac once I rid myself of the Madone.