Originally Posted by
WhysGuy
Thank you all for your quick responses. I have decided to try to return my bike and get a Surly (I found they are local here in Minnesota and look very unflashy, to my liking), even though the receipt explains the the that the shop only does "Exchanges" with in 30 days. I hope my story, straight forwardness, and concession to letting them keep $50 will appeal to their reason.
I don't know of any shops around here that allow 30 days to exchange, but it sounds like yours does. But an exchange may really mean an exchange for the same bike, in case fit or defect causes you some trouble. It may take some talking to get them to swap bikes, but I wish you good luck. You will like the Surly, if that's what you get. Most any shop can get Surly's, as most shops can order from the QBP catalog.