I posted on the first page that I bought a bike recently and am satisfied with it. I figure I'll expand on that and say that I'm also very pleased with the customer service after the sale. I had an issue with the front 105 shifter being damaged due to a kinked cable housing which I had to replace. Without hesitation, BD sent me a new shifter and even offered to credit me for the cost of new cable housing. I've had several emails back and forth, and everything was very easy and accomodating. All post-sale questions have been answered promptly, and the tech department seems genuinely interested to know what's up and what they can do.
Sure, it's not "LBS service." They can't fine tune your bike over the Internet like a bike shop. But their customer service blows away any other transactions I've had from online vendors.