Our small town bike shop in Ocean City NJ is just awful. I bought a sport crusier after not having bicycled for 10 years and they could not even tell me the shifting pattern. "Just shift all the cogs with the small chain ring and then go back and shift all the gears with the big chain ring" Doh.
Needless to say when I get my new touring bike to replace my old CD ST400 it won't be from them.