When I packed the Friday to take it home from Oregon I found that a couple of the parts for the packing case were missing. They had them in the mail to me by the end of the week. Same deal for the seat post when I traded the adjustable in for a built-to-order one (it was the wrong size originally for some reason). New post was there, by Fedex and at no cost to me, in just over a week. There should be no cost -- it was there mistake after all -- but I was surprised at how fast it went.
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Zero gallons to the mile