Thumbs up to bensbike - excellent service
I've got to take this opportunity to give great praise to the fine people at bensbike. aka. ben's cycle and fitness in Milwaukee.
I bought one of their formula/Alex fixed wheelsets off ebay back in november. Out of the box, the hubs were great, however after a couple of weeks the rear hub started squeeking. I asked bensbike if they'd ever had a similar problem. they said no, but asked me to keep an eye on it and if it got any worse, they offered to replace the hub. the squeaking never away, but i kinda ignored it.
Fast forward 3 months.
last weekend i decided to check the hub for play. Upon doing so, I discovered that the hub was not only still squeeking, but the axle was catching or binding in one spot in the rotation. figure, bent axle, dead bearings?
so back to bensbike.
Jim immediately offered to not only replace the hub, but ship me an entire new wheel! no questions asked.
Plus, he said he'd pay for shipping both ways. Even after I'd offered to pay.
Plus, he's going to send my new wheel right away, and not wait for me to send the dead one.
I just thought i should share.