This is so ridiculous. Specialized is trying to help fix something that really isn't a problem with the bike itself, but morons that can't correctly adjust brakes. Seriously. This little item may help the issue by masking the adjustment issues, but it can easily be corrected yourself. I've had 3 Tricross and have had this issue with all of them. For 3 minutes.
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Demented internet tail wagging imbicile.