I'm not in the habit of answering questions from that poster. However one needs to go over the common components found on hybrids and have tools that will remove/install Octalink-type BB's, parts and small wrenches of the sizes needed to handle v-brakes. Tools to overhaul pedals. Tools for installing a variety of racks and other support systems. Tools to install and apply proper torque to external bottom-brackets, and other components.
Basically someone who specialized in road-bikes should be ready for their customers to roll in on a hybrid and/or commuter. As MorganRaider alluded to in his last posting.