Giant twist battery lock problem
My new Giant Twist Freedom's single battery pack has a lock to secure it in the holder to prevent battery theft. It has a flaw. At a local bike meeting a large man showing interest in the bike was curious about the battery. He lifted it out with the handle that levers the battery away from its holder, and it came right out although it was still locked. Upon examining the lock at home, i discovered that the lock operates much like a door with a wedged tang that slips into a notch on the battery. However! The large cyclist who easily lifted it out, apparently split the case (easily it seemed) so that now the frame of the flimsy plastic holder merely spreads so one can lift the battery without unlocking it.
I would like to let Giant as well as others know about this but the company, unlike Dahon, seems uninterested in promoting community nor in providing a means of contacting them. I like the bike but am put off by the indifferent nature of the company toward customers.
I have not figured out a fix for the problem but will post here if I do.