The other day I went shopping at the nearby supermarket. I really like shopping at that neighborhood store, and many of the regular employees know me and my family, some know my name. So the other day I was really put off when the parking lot security guard told me I couldn't ride my bicycle in the parking lot.
Last time this happened a few years ago, I obeyed the guard and parked on the edge of the lot. But this time, I wasn't having any of it. I told him in no uncertain terms that "he could call the police and let them give me a ticket," and that I was legitimate adult customer, not a child on a bike (not that I have anything against kids on bikes.)
Later, as I was unlocking my bike to go home, a police cruiser pulled up with the security guard following closely behind in his "golf cart." I couldn't believe my eyes, but after all, I did give him permission to call the police. I basically ignored them both, unlocked my bike, got on, and pedalled my way across the parking lot past the "No Loitering, No Rollerblades, No Skateboards, No Bicycles, No Alcohol" sign. The police ignored me, too.
I sent an e-mail to the supermarket's corporate customer service on the internet. Within a couple of days I got an apology, with a promise of a follow-up in a week. It only took one more day before the store manager phoned me on my job. He told me he was sorry, he valued me as a customer, and even though parking lot security was not employed by him (but by the landlord,) he had let security know that it better not happen again. He also told me he was going to look into installing a bike rack in the front of the building.
He said if it ever happened again, to let him know. I probably should have gone to him first, but e-mail was easier for me. Anyway, I'm gonna roll up there next chance I get and lock my bike as close to the security guard as possible, so he can see me very clearly.