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Old 07-01-14, 09:15 AM   #1
Dave Horne
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recall Trek ... just passing this on

I hang out in the General Cycling Discussion forum and if I posted the following there would probably be moved here.

Faulty forks? Trek Bicycle recalls 120,000 bicycles | FOX6Now.com

Faulty forks? Trek Bicycle recalls 120,000 bicycles

MILWAUKEE (WITI) Trek Bicycle which is based in Waterloo, WI is recalling 120,000 bicycles. The forks on the bikes can break and cause injury.

Trek officials say they have received 28 reports of broken forks five people have been hurt.

11 models from 2011 to 2013 are a part of the recall. Customers can return the bikes to an authorized Trek dealer for a free repair.

CLICK HERE to read more about the current Trek recall.
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Old 07-01-14, 11:23 AM   #2
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I'd like to know how your fork can break and you *aren't* hurt?

Unless it breaks while you're putting it in the car ... it's gonna hurt. (It's not going to break when it's not stressed, and it's going to be most stressed when you're going over bumps or jumping curbs or something at speed.)
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Old 07-01-14, 06:39 PM   #3
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It is not the fork breaking, rather the dropouts. A broken dropout does not always mean the wheel will fall off.

BTW, my bike is on the recall list. The Clearwater, Florida Trek store told me they will have the bike five to seven days. Five to seven days to replace a fork ?
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Old 07-01-14, 06:47 PM   #4
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Good for Trek, owning up to a problem and making what has to be a VERY expensive recall.
'
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Old 07-01-14, 06:52 PM   #5
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Five to seven days to replace a fork ?
Well, yeah... They've got to submit the claim, and wait for Trek to approve it and ship the fork out, then go through the process of switching the new fork onto the bike, and then test ride & possibly adjust things on the bike to make sure it's good to go before giving you a call, all while other work orders and recall bikes are coming in during one of the busiest times of year for a bike shop.
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Old 07-01-14, 07:08 PM   #6
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Well, yeah... They've got to submit the claim, and wait for Trek to approve it and ship the fork out, then go through the process of switching the new fork onto the bike
Reading the recall guide ... they aren't even replacing the fork.

All they're doing is putting on a special quick release, which 1) sounds like a really poor fix if the problem is in the fork, and 2) should take all of three minutes. Just send each dealer a box of them and let them order new boxes as needed, and somehow compensate them for the effort involved for each bike fixed (which should be small, but non zero.)

Even if it works, it's a poor fix as we swap out quick releases all the time, and if this one bike requires a special one to avoid a failure ... eventually it'll end up with the wrong one. I guess Trek could offer replacement quick releases for the life of the bike?

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Good for Trek, owning up to a problem and making what has to be a VERY expensive recall.
If they can fix it with just a new quick release ... that shouldn't be expensive at all.

edit: Looks like this one has the entire fork being replaced so it sounds like they're doing some of both.

Last edited by dougmc; 07-01-14 at 07:11 PM.
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Old 07-01-14, 07:32 PM   #7
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Aye, some will just be a quick-release, but particular fork models will need full replacement. The issue is actually not with the fork itself so much as it relates to the structure of the dropouts.
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Old 07-01-14, 10:06 PM   #8
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Dave, thanks for the head's up...guess I'll be calling my LBS tomorrow.....
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Old 07-02-14, 12:10 AM   #9
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Dave, if you check News and Announcements (where the Banned Users thread is located too) you will find that Johnny99 regularly posts recall information for TH members.
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Old 07-02-14, 10:24 AM   #10
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Over in C&V there is a thread discussing the 1980-1981 Trek 600's where the fork crown breaks - catastrophically. I guess that's way too far back for trek to recall them. Just a heads-up for anyone owning one of those.
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Old 07-02-14, 11:40 AM   #11
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Well, yeah... They've got to submit the claim, and wait for Trek to approve it and ship the fork out, then go through the process of switching the new fork onto the bike, and then test ride & possibly adjust things on the bike to make sure it's good to go before giving you a call, all while other work orders and recall bikes are coming in during one of the busiest times of year for a bike shop.
I agree with your repair time-frame synopsis, but I was told by a Trek dealership down there that Summer is not their busy season... too hot. I know -- surprised me, too, but all those snowbirds don't typically go to FL in the Summer, they go in the Winter and return back north to cooler climes for the Summer.
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Old 07-02-14, 02:24 PM   #12
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Since Trek made/makes other brands, like Lemond, how can a person know if that brand has the suspect fork?
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Old 07-02-14, 06:47 PM   #13
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According to the email I got from Trek it has to do with ISIS dropouts. If the Suntour fork has ISIS dropouts the fork needs to be replaced. All this if I am recalling the email correctly.

Today my Trek store is saying the turnaround time is four to six weeks ! What happened to the five to seven days ? I asked if they could order the part and call me when it comes in. I was told no, the bike is dangerous to ride and I should drop it off right away. Geez, I have been on this bike for almost seven thousand miles in the past one year plus a little and all of a sudden it is dangerous to ride ?

This recall affects several other brands of bikes also. Any manufacturer that used this type of fork is included in the recall. Specialized and Giant to name two others.
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Old 07-02-14, 08:33 PM   #14
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Quote:
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I agree with your repair time-frame synopsis, but I was told by a Trek dealership down there that Summer is not their busy season... too hot. I know -- surprised me, too, but all those snowbirds don't typically go to FL in the Summer, they go in the Winter and return back north to cooler climes for the Summer.
Ah, well, there would be seasonal differences between Florida and Ohio, where I'm located. Makes sense to me!
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Old 07-03-14, 01:11 AM   #15
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No wonder those militants changed their name.

Anyway, fix those bikes.
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Old 07-03-14, 07:31 AM   #16
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Since Trek made/makes other brands, like Lemond, how can a person know if that brand has the suspect fork?
Recently, Trek is down to only one bike brand: Trek.

The Fisher brand was folded in a few years ago, becoming Trek-branded bikes with only a "Gary Fisher Collection" designation to link them to Gary and the former Fisher brand.

The LeMond line was dropped when Greg started shooting his mouth off -- correctly as it turned out -- about Armstrong's doping, maybe a decade ago.

The Klein brand was gone even before LeMond went away.

So the recent recall posted here covers all Trek brands because there is only one Trek brand: Trek. Note that the recall notice does call out Suntour forks, specifically. Previous recalls for other Trek manufactured brands included the brand and model names in the recall notice.
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Old 07-03-14, 07:35 AM   #17
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Ah, well, there would be seasonal differences between Florida and Ohio, where I'm located. Makes sense to me!
Yep, I'm from Maine and it took me a minute to wrap my head around the opposing busy seasons. But it does make sense. High 90s for both heat and humidity coupled with evening rainshowers and thunderstorms don't make for awesome riding...

In fact, as a bike mechanic in New England suffering reduced hours (and income) in the Winter, it occurred to me that I ought to get migrant and head south for the Winter busy season some place a lot warmer than Maine.
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Old 07-21-14, 03:26 AM   #18
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I've always thought that Treks should all be recalled...for being excessively ugly.......
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Old 07-28-14, 05:15 AM   #19
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Well, they should have recalled ME then...

I simply refuse to return myself to the LBS!
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Old 07-28-14, 05:21 AM   #20
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Recently, Trek is down to only one bike brand: Trek.

The Fisher brand was folded in a few years ago, becoming Trek-branded bikes with only a "Gary Fisher Collection" designation to link them to Gary and the former Fisher brand.

The LeMond line was dropped when Greg started shooting his mouth off -- correctly as it turned out -- about Armstrong's doping, maybe a decade ago.

The Klein brand was gone even before LeMond went away.

So the recent recall posted here covers all Trek brands because there is only one Trek brand: Trek. Note that the recall notice does call out Suntour forks, specifically. Previous recalls for other Trek manufactured brands included the brand and model names in the recall notice.
I saw this at my LBS and am certain it applies to the front suspension equipped forks mentioned, not any others with conventional forks such as Pure...Fisher...

One-piece forks and those not specifically mentioned, made by one manufacturer for Trek, are NOT included.
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