General Cycling Discussion - I've been scammed by Supergo

I placed an order yesterday with Supergo on over $100 worth of items. I entered their coupon code 7006622 for the $25 discount (for purchases of $100). The order got processed right away and did not include the $25 discount. I found this out from the email confirmation I got which I just saw this morning. Anyways, I called Supergo and insisted on a refund/credit of $25. They claim that I cannot make a claim after 24 hours. All they could give me was a $25 gift certificate. I don't want that! I want my money back. I'll bet that when I receive it in the mail, it won't be a gift certificate, but a $25 coupon. Well, that's my rant. I will let everyone know whether it's a true gift certificate or just a freakin' coupon. Coupons are not valid with any other coupons or discounts. After this experience and after I use that "gift certificate", Supergo is not going to have any of my business.

But, what exactly was the reason for not giving you the discount? Invalid code? Order processing error?

If you found out 'right away' that they didn't give you the 25 discount you should've said something immediately.

But, what exactly was the reason for not giving you the discount? Invalid code? Order processing error? The code they had posted didn't work all the time, and the the order was already "processed".


If you found out 'right away' that they didn't give you the 25 discount you should've said something immediately. I found out today from the email confirmation and was told it was too late. IMO it's just a ploy to replace my $25 with a sure purchase.

Hmm. Supergo doesn't tell you when you place your order whether the discount worked or not?

<< Filed in mental rolodex.

It did not. :(

You could try contesting the charge with your credit card company.

When somebody jacks with me like this, I just refuse the shipment when it arrives. That gets noted by UPS on the tracking information, which really helps later if the online retailer decides to try and charge me anyway. If I don't accept the shipment, legally I can't be charged for it. It is a pain sometimes to get the online retailer to recognize the refusal and credit my charges though. In those situations, my credit card company has been really good to help them along.

You could try contesting the charge with your credit card company.I've done that for SuperGo when they advertised free shipping. Got the charges reversed.

I ordered a wheelset and no shipping charges showed up in my cart and no shipping charges were described in any of their emails. However, a mysterious charge showed up on my charge statement. It was a seperate chage too and wasn't even on the same date as the wheelset order. When I called SuperGo they said it was for shipping on the wheelset so I told the charge company I was disputing it and got it reversed.

Now I'm blacklisted from SuperGo and Performance. Oddly enough I can still order through Nashbar, which I like better anyway. If I want something badly enough from SuperGo or Performance I'll have my brother or sister order it.

When somebody jacks with me like this, I just refuse the shipment when it arrives. That gets noted by UPS on the tracking information, which really helps later if the online retailer decides to try and charge me anyway. If I don't accept the shipment, legally I can't be charged for it. It is a pain sometimes to get the online retailer to recognize the refusal and credit my charges though. In those situations, my credit card company has been really good to help them along.True, but you have to be there in order to tell UPS or whomever that you are refusing the shipment don't you? Most of the time I'm not home when items get delivered (even bikes through ebay) and I'll come home to find a huge box on my front porch. Anybody could steal these things if they wanted.

True, but you have to be there in order to tell UPS or whomever that you are refusing the shipment don't you? Most of the time I'm not home when items get delivered (even bikes through ebay) and I'll come home to find a huge box on my front porch. Anybody could steal these things if they wanted.

wait what?

Very seldom does UPS or Fedex REQUIRE a signature. I have yet to have anything not left on my porch if I wasn't there to answer the door.

Anyways, I called Supergo and insisted on a refund/credit of $25. They claim that I cannot make a claim after 24 hours. All they could give me was a $25 gift certificate.

At that point, I would have told the phone person that I wanted to cancel my order completely. I would refuse delivery when it came if they already shipped and would be immediately be disputing their charge to my credit card.

If that didn't get them to rethink their refusal to honor their coupon, then I'd be perfectly content in not doing business with them. Ever.

Very seldom does UPS or Fedex REQUIRE a signature. I have yet to have anything not left on my porch if I wasn't there to answer the door.
UPS, DHL, and USPS always leave packages on the front steps. FedEx always leaves them on the back patio or between the car and the backyard gate, but never in plain sight of the road. UPS is also very impatiant, if you don't answer the door as soon as the driver knocks, they just leave on the steps. USPS doesn't even knock, but leaves a note in the mailbox. The only time DHL made a home delivary to me I was mowing the front lawn and met him at the street.

Now I'm blacklisted from SuperGo and Performance. Oddly enough I can still order through Nashbar, which I like better anyway. If I want something badly enough from SuperGo or Performance I'll have my brother or sister order it.

What kind of customer service is that? They offer free shipping, you make a purchase, they charge for shipping in a sneaky manner, you dispute the charge and they ban you from making further purchases. That's even more of a reason for me to continue deleteing their sales emails!

In the past I have called the delivery service (UPS and FEDEX) given them the tracking number and told them I want to refuse the shipping. That has always worked but before the delivery is made

In the past I have called the delivery service (UPS and FEDEX) given them the tracking number and told them I want to refuse the shipping. That has always worked but before the delivery is made

i have done that in the past, and if its too late to call them i leave a note on my door stating i want to refuse the item.

i have done that in the past, and if its too late to call them i leave a note on my door stating i want to refuse the item.
what I'd do :D

UPS, DHL, and USPS always leave packages on the front steps. FedEx always leaves them on the back patio or between the car and the backyard gate, but never in plain sight of the road. UPS is also very impatiant, if you don't answer the door as soon as the driver knocks, they just leave on the steps. USPS doesn't even knock, but leaves a note in the mailbox. The only time DHL made a home delivary to me I was mowing the front lawn and met him at the street.


Yes, UPS done this to me with a $300 DVD-A/SACD player....all tehy did was stick in under my doormat.

Now, this is a large apartment building....who the heck isn't going to notice it anyways? Plus the lazybutts could have dropped it off at the office like they are supposed to anyways. Always go to the office first, since 90% of tenants give the mgmt signature authorization, then the door :)

Yes, UPS done this to me with a $300 DVD-A/SACD player....all tehy did was stick in under my doormat.


FedEx did that with my $2200 PowerBook a couple months ago. What makes them think nobody will see a box with a doormat on it. Crazy...

What kind of customer service is that? They offer free shipping, you make a purchase, they charge for shipping in a sneaky manner, you dispute the charge and they ban you from making further purchases. What kind? I call it crappy. Performance recently had a free shipping special going on, however, they had a disclaimer on oversized items. That's different. SuperGo had no such disclaimer when they had their supposedly free shipping deal.

Oh well, as long as companies continue to get larger and larger I expect service to go down the tubes. Behemoth corporations just don't give a damn about the little guy.

What kind of customer service is that? They offer free shipping, you make a purchase, they charge for shipping in a sneaky manner, you dispute the charge and they ban you from making further purchases. That's even more of a reason for me to continue deleteing their sales emails!
I got similar treatment from Wal-Mart after comlaining about a cashier that closed after I unloaded my cart. Just a lesson on how NOT to treat customers.

I got similar treatment from Wal-Mart after comlaining about a cashier that closed after I unloaded my cart. Just a lesson on how NOT to treat customers.That sounds pretty rude. I think I'd get pretty pissy in that situation.

Most of the time people get what they pay for. That goes for employees too. If the new standard of customer service in America is Walmart, who pays people less than what they need to survive, then what incentive do they have to give a rats arse? If Walmart pays for minimum wage employees, they get minimum wage employees.

Unfortunately, the current business model in America is based on cutting costs and chopping heads instead of bringing in the right people and paying them a decent wage. Hopefully something will happen to change all of that.

That sounds pretty rude. I think I'd get pretty pissy in that situation.
THe manager threatened to call the police if I didn't leave. He said I was being disruptive and should leave. I was subsiquently banned from that store on my next visit.

Most of the time people get what they pay for. That goes for employees too. If the new standard of customer service in America is Walmart, who pays people less than what they need to survive, then what incentive do they have to give a rats arse? If Walmart pays for minimum wage employees, they get minimum wage employees.

Unfortunately, the current business model in America is based on cutting costs and chopping heads instead of bringing in the right people and paying them a decent wage. Hopefully something will happen to change all of that.
Thank goodness I work for one of the few companies that thinks differently. At least until a certian company president dies.

That sounds pretty rude. I think I'd get pretty pissy in that situation.

Most of the time people get what they pay for. That goes for employees too. If the new standard of customer service in America is Walmart, who pays people less than what they need to survive, then what incentive do they have to give a rats arse? If Walmart pays for minimum wage employees, they get minimum wage employees.

Come now, that's just one incident. I'm always there at closing time and the cashier, always, always tells you that she's closing and the she's not accepting anymore people, mind you these are people who haven't already lined up/unloaded their cart.

I know 4 folks who work at a Wal-MArt. Each of them is paid more than minimum wage.

Come now, that's just one incident. I'm always there at closing time and the cashier, always, always tells you that she's closing and the she's not accepting anymore people, mind you these are people who haven't already lined up/unloaded their cart.
Common grocery store/discount store practice is usually the cashier, or a manager, putting a "register closed" sign behind the last customer's purchases. Wal-Mart's version of service is dumping crap in the middle of the asile so you can find it easier. Never ask a Wal-Mart to special order anything. Forget layaway. Returns? Wal-Mart don't do returns anymore.

I know 4 folks who work at a Wal-MArt. Each of them is paid more than minimum wage.OK so they make $7.50. It still isn't enough to improve one's quality of life. They'll most likely still end up going down the spiral of debt. Just not as quickly.

OK so they make $7.50. It still isn't enough to improve one's quality of life. They'll most likely still end up going down the spiral of debt. Just not as quickly.
my friend is working at walmart and is now making 11.80/hr being there just over a year, walmart is not a job you walk into and make money off the bat, you have build up your seniority, and move up in positions. FYI 11.80/hr is above the average annual income in Knoxville, TN.

my friend is working at walmart and is now making 11.80/hr being there just over a year, walmart is not a job you walk into and make money off the bat, you have build up your seniority, and move up in positions. FYI 11.80/hr is above the average annual income in Knoxville, TN.

Just like everywhere else...