Foo - The incredible stupidity of a customer service rep

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samundsen
06-19-05, 07:43 PM
Logged on to my Sears account and submitted a request to close it. I guess the customer service reps must've been smoking some weed......


Close account 06/18/05 05:19:29 PM 1 of 1
You wrote:

Please close this account. Thank you.


Re: Close account 06/18/05 11:49:30 PM 1 of 1
Customer Service Wrote:

In order for us to process your request to change your name on your Sears MasterCard, we require a copy of a legal document, such as a Court Order, Marriage Certificate, or Divorce Decree referencing the current name on your account and the name change you are requesting.

Please mail this copy, along with a written request including your account number to:

Credit Card Services
P.O. Box 818002
Cleveland, OH 44181-8002

If you prefer, this information may be faxed to 1-440-843-5136.



Thank you for using our website.


RE: Close account 06/19/05 08:00:57 AM 1 of 1
You wrote:

WTF??? I asked you to CLOSE MY ACCOUNT, not change my name! Again, can you please CLOSE MY ACCOUNT?


RE: Close account 06/19/05 09:11:02 PM 1 of 1
Customer Service Wrote:

Your account is closed.

Thank you for using our website.

hi565
06-19-05, 07:52 PM
Logged on to my Sears account and submitted a request to close it. I guess the customer service reps must've been smoking some weed......


Close account 06/18/05 05:19:29 PM 1 of 1
You wrote:

Please close this account. Thank you.


Re: Close account 06/18/05 11:49:30 PM 1 of 1
Customer Service Wrote:

In order for us to process your request to change your name on your Sears MasterCard, we require a copy of a legal document, such as a Court Order, Marriage Certificate, or Divorce Decree referencing the current name on your account and the name change you are requesting.

Please mail this copy, along with a written request including your account number to:

Credit Card Services
P.O. Box 818002
Cleveland, OH 44181-8002

If you prefer, this information may be faxed to 1-440-843-5136.



Thank you for using our website.


RE: Close account 06/19/05 08:00:57 AM 1 of 1
You wrote:

WTF??? I asked you to CLOSE MY ACCOUNT, not change my name! Again, can you please CLOSE MY ACCOUNT?


RE: Close account 06/19/05 09:11:02 PM 1 of 1
Customer Service Wrote:

Your account is closed.

Thank you for using our website.

"Dude pass the 6 foot glass bong"
"dude"
"woh"
"SWEEEEET"
"DUDE"
"I know man"
"no DUDE the boss is coming!"
later that day...
"dude lets do some work"
"(giggles)"
"(giggles too)"
"ok some loser wants to change his name"
"he wants his account closed"
"what are you smoking he wants to change his name"
(they both giggle)


Sorry cant think of anything else, please build off of it if wanted...
PWRDbyTRD
06-19-05, 08:43 PM
how about they use a scripting system...and most likely responded to it with a "canned" phrase.