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08-10-05, 09:58 PM
Got to praise Naples (Florida) Cyclery for excellent customer service. I purchased a Specialized Dolce last week and after riding it about 19 miles, determined it was way too small for me. Now... it was my fault for getting too small a bike - went in, asked for a Dolce in 48 cm size. Rode once around the parking lot and said "I'll take it." STUPID ME! Didn't hang around to get fit - just took the bike home.
So, I called Monday and explained the situation and asked whether I could bring it in and make a trade for an Allez. The LBS guy said bring it in, so I drove down there today. Not only did they take the bike back (for a small restocking charge - very small), but took a lot of time to fit me to the correct size bike. What a difference! And they prepped the bike while I waited - because they knew I had a long way to drive home and didn't want to have to come back the next day.
I can definitely recommend this LBS.
So, I called Monday and explained the situation and asked whether I could bring it in and make a trade for an Allez. The LBS guy said bring it in, so I drove down there today. Not only did they take the bike back (for a small restocking charge - very small), but took a lot of time to fit me to the correct size bike. What a difference! And they prepped the bike while I waited - because they knew I had a long way to drive home and didn't want to have to come back the next day.
I can definitely recommend this LBS.